Last updated: 7 October 2026
Velora ("we", "us") runs this store. This policy explains what personal data we collect when you use our website, why we collect it, and the choices you have. We collect only what we need to take your order, deliver it, and support you. We do not sell your personal data.
What we collect
- Order details: your name, delivery address, email address, phone number (if you give it) and the items you buy. We need these to process and deliver your order and to send you order updates.
- Payment details: payments are handled by Shopify Payments and the payment provider you choose. We never see or store your full card number.
- Account details: if you create an account, your login email and order history.
- Support messages: anything you send us through the contact form or by email so we can reply.
- Device and usage data: IP address, browser type, pages viewed and how you reached the site. This is collected through cookies and similar tools. See the Cookie Policy for details and how to opt out of non essential cookies.
- Country choice: the country you pick in the header is remembered so we can show prices in your currency.
Why we use it
- To take, pack and deliver your order and to send tracking and order updates (performance of a contract).
- To answer your questions and handle returns or refunds (performance of a contract and legitimate interests).
- To keep the site secure, prevent fraud and meet legal obligations such as tax and accounting rules.
- To send marketing emails only if you tick the box to opt in. You can unsubscribe at any time using the link in every email.
- To understand how the site is used and improve it, only where you accept analytics cookies.
Who we share it with
We share data only with service providers who need it to run the store: Shopify (hosting and checkout), our payment providers, our fulfilment partners and couriers who deliver your order, and email tools that send your order confirmations. These providers may be based outside your country. Where data leaves the UK, EU or South Africa we rely on standard contractual safeguards. We do not share data with anyone else unless the law requires it.
International shipping
Orders are shipped from our fulfilment partners' warehouses, which may be outside your country. Your name, address and phone number are passed to the courier so your parcel can be delivered and customs cleared where needed.
How long we keep it
Order records are kept for 6 years to meet tax and accounting rules. Marketing data is kept until you unsubscribe. Support messages are kept for 2 years. Analytics data is kept in aggregated form.
Your rights
Depending on where you live (including under UK GDPR, EU GDPR, South Africa's POPIA and US state privacy laws) you can ask us to: access the data we hold on you, correct it, delete it, restrict or object to how we use it, move it to another provider, or withdraw consent. US residents can also opt out of the sale or sharing of personal data. We do not sell personal data. To use any of these rights, contact us through the contact page. We will respond within 30 days. You can also complain to your local data protection regulator.
Children
This store is not aimed at children under 16 and we do not knowingly collect data from them.
Changes
If we change this policy we will update the date at the top and, for significant changes, tell you by email or a notice on the site.
Velora